Draft policy template — the 30-day return window and processing times below are starter terms. Confirm these details before launch.
Last updated: [Insert effective date]
We want you to be happy with your Shred the Earth purchase. Please read the following return and refund information before placing an order.
Return window and eligibility
You may request a return within 30 days of receiving your order. Items must be unworn, unwashed, unused, with original tags attached, and in their original condition. Keep your order confirmation or proof of purchase. Trying an item on carefully to check the fit does not prevent a return if it remains in its original condition.
How to request a return
Contact us through our Contact page with your order number, the item you want to return, and the reason for the request. Please wait for return instructions before sending your item. We will provide the correct return address and any required authorization. Do not send returns to Shopify or to an address on a delivery label unless instructed.
Return shipping
[Specify who pays return shipping, whether a prepaid label is provided, and whether original delivery charges are refundable.] We recommend using a tracked delivery service and keeping proof of postage. Any return charges must be communicated before you send the item.
Damaged, faulty, or incorrect items
Please inspect your order after delivery and contact us promptly if an item is damaged, faulty, or incorrect. Include your order number and clear photos where possible so we can assess the issue and arrange an appropriate remedy.
Exchanges
If you need a different size or color, contact us first. Exchanges depend on available stock. We may ask you to return an eligible item for a refund and place a new order for the item you want.
Refunds
We will notify you after receiving and inspecting your return. If approved, your refund will be issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to post the refund. [Confirm the processing time and treatment of any shipping charges or fees.]
Exceptions and cancellations
Gift cards and items clearly marked as final sale may be excluded from change-of-mind returns, where permitted by law. Any exceptions will be stated before purchase. Contact us as soon as possible to request an order cancellation; we cannot guarantee cancellation after dispatch.
Your statutory rights
This policy does not limit any rights you have under applicable consumer law, including rights relating to faulty or misdescribed goods or mandatory withdrawal periods.
Contact
For return or refund questions, use our Contact page. [Add your customer support email and confirm your return address and business details before launch.]